Wednesday, 16 January 2008: Carlson Hotels Worldwide has signed with Pegasus Solutions to provide payment processing services to the group’s hotel brands, including Regent® Hotels & Resorts, Radisson Hotels & Resorts®, Park Plaza® Hotels & Resorts, Country Inn & Suites By Carlson® and Park Inn®.
The agreement will provide Carlson properties with uniform financial services. More importantly, Carlson hotels will be able to consolidate commission payment and collection for travel agents and travel suppliers. Pegasus’ TravelCom tool will also enable agents and hotel personnel to search the status of any Pegasus commission inquiries.
“We wanted to globally adopt a simplified approach to managing commission services for our hotels to the travel agent community,” said Carlson’s Vice President of Distribution and Reservation Services Christine Brosnahan.
“The travel agent community is a valued intermediary for all of our hotel brands. Ensuring that commissions are paid timely, accurately, and in the format that an agency requests is key to continuing these relationships. With the further development of Pegasus’ rules-based engine, we can ensure that payments are seamlessly and efficiently processed,” she added.
Carlson’s patented Look To Book® program also demonstrates the company’s appreciation for GDS channels and partner agents. The program allows individual travel agents to automatically and electronically accumulate award points for every dollar booked and consumed at Carlson hotels globally.
“Given Carlson’s global presence and range of brand categories, the company needed a service capable of handling large demand and volume in a timely manner,” said Mark Dubrow, president of financial services for Pegasus. “With Pegasus’ financial services, we can help Carlson enhance the exceptional service they provide the travel agent community while minimizing efforts at the property level.”