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Coronavirus exposes low-tech Achilles’ heel of tours and attractions

02/20/2020| 10:28:47 AM| 中文

The cancellation rates tour and operators in Asia are seeing vary between 20 to 80 percent depending on their reliance on the Chinese market.

The dramatic plunge in Chinese outbound tourist traffic in the wake of the coronavirus outbreak, known officially as Covid-19, is causing massive headaches for Asia’s tourism industry players.

As more countries impose travel restrictions for visitors from China, and increasingly elsewhere, many of Asia’s tour operators and agents are caught in a double whammy: Not only are they not receiving any new bookings, they are now inundated with a spike in coronavirus cancellations and refund requests.

Overnight, many players in the tour operating space find themselves woefully inadequate to cope with the deluge of last-minute booking changes with the outdated or nonexistent technology systems they have.

And in a region where a vast majority of travel operators and wholesalers are just beginning to distribute their products online, this sudden wave of cancellations has created a cascading chain of technological challenges for Asia’s fragmented tours and activities sector.

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TAGS: Asia | tours and activities | refund
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