Real-time CX platform Local Measure announced it will acquire customer engagement software Loopon.
Loopon is an all-in-one tool for every stage of the customer journey, allowing businesses to communicate with their customers pre-visit, during-visit, and post-visit while driving upsells and personalized experiences. Its client list includes the largest hotel chains in Scandinavia, as well as European restaurants, cruise lines, and theme parks.
Local Measure's customer experience platform pulls together customer insights from on-premise Cisco Wi-Fi, during-visit feedback, social media and one-to-one messaging. With the additional capabilities brought on through Loopon, Local Measure's platform will be able to deliver on the pre and post-visit functions in demand from hospitality and retail businesses as well as helping its existing customers with reputation management and driving incremental share of wallet from their customers.
Local Measure expects to complete the transaction on December 20th.
Read original article