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The three biggest tech-led trends for airlines right now

11/14/2019| 2:15:37 PM| 中文

One thing remained lacking: tangible business cases, which could be copied by other players without disclosing sensitive information.

Two weeks ago in Bangkok, IATA’s 2019 Airline Industry Retailing Symposium conference was packed with incredible speakers and breakthrough presentations coming from 12 airlines, 12 suppliers/aggregators and a whole cohort of experts and disruptors.

Too often in the industry, travel retailing is narrowly associated with digital and leisure.

Thankfully, IATA’s retailing conference took a much broader view of retailing, encompassing an omni-channel distribution approach, covering both leisure and corporate travel and involving all distribution and IT partners.

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TAGS: airline distribution | retailing | NDC | IATA
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