After a pilot was successfully initiated for the WeChat Pay Deposit in one of the Shangri-La hotels, this deposit payment option will now be offered by 45 Shangri-La hotels across China by 31 May, 2019. This pilot underscores our commitment to drive the digital transformation of the group and is part of our on-going quest to enhance our service quality and to deliver greater convenience and personalised experience to our guests.
By integrating the deposit and room charges, Shangri-La brings a one-stop payment solution to guests which will help save them time upon check in/out as well as provide greater operational efficiency for the hotels.
Guests can choose to use WeChat Pay to settle the deposit at the hotel front desk upon check-in. They can also view the deposit transaction via their WeChat account. Upon check out, the deposit will be refunded to guests’ WeChat accounts after deducting for any other incidentals and non-room expenses. On the hotel end, Shangri-La will be able to conduct real-time confirmation of the guest’s deposit which will help reduce the risk of any transaction dispute.
According to the cooperation plan, in addition to the successful roll-out of WeChat Pay Deposit, Shangri-La and Tencent will continue to design and implement more strategic projects in the future.
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