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Tech initiatives paying off for US airports

10/23/2017| 10:49:34 AM| 中文

The 2017 J.D. Power rankings of North American Airports shows that airports have boosted passenger satisfaction by integrating new technology and traditional personal skills.

The 2017 J.D. Power rankings of North American Airports shows that investments in technology have resulted in a boost to passenger satisfaction, but the construction programs underway to modernize some of airports in the US is still proving problematic.

J.D. Power reports that overall customer satisfaction reached a record high score of 749 on a 1,000 point scale, an increase of 18 points over last years score, which was the previous highest score in the twelve years J.D. Power has prepared the rankings.

The top performing North American airports in the J.D. Power study, grouped by size were:
Orlando International Airport ranks highest in satisfaction among mega airports, with a score of 778. Detroit Metropolitan Wayne County Airport (767) ranks second, and McCarran International Airport (765) ranks third.

John Wayne Airport (in Orange County, Calif.) ranks highest among large airports, with a score of 796. Tampa International Airport (795) ranks second, and Dallas Love Field (790) ranks third.

Sacramento International Airport ranks highest among medium airports, with a score of 810. Indianapolis International Airport (807) ranks second, and Ted Stevens Anchorage International Airport (806) ranks third.

In the meantime, more airport therapy pigs like LiLou at San Francisco Airport, or ponies like the ones employed at Cincinnati/Northern Kentucky International Airport may be required.

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TAGS: J.D. Power | airport experience | North America
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