American Airlines has come up with a new way for planning and booking AAdvantage award travel on AA.com. (3/1/2007)
The initiative is related to providing customers with more information and more choices when it’s time to reserving their award travel on American, American Eagle, or AmericanConnection.
The user-friendly AAdvantage booking tool on AA.com was developed with extensive customer input and includes features that provide AAdvantage members with virtually all the information they’ll need when they wish to redeem an AAdvantage award, including a calendar that shows award availability over a four-week period.
“We value our customers’ input and are responding to their desires for more information to help them plan and book their AAdvantage award trips, and this new enhancement on AA.com delivers that and more,” said Bella Goren, American’s senior vice president of customer relationship marketing and reservations.
“Our goal is to show customers as many options as possible and to make the AAdvantage award redemption process quick and easy. Booking AAdvantage award travel on AA.com is now simpler and more convenient than ever,” said Goren.
To access the new AAdvantage booking and information tool, visitors to AA.com simply click on the `Redeem AAdvantage Miles’ link on the AA.com home page. After entering their cities and dates of travel, customers then have the option of searching for award seat availability either for a firm date (`Exact Dates’) or, instead, over a four-week period with the new `Dates Flexible’ option.
According to the company, AAdvantage members who log in will see the number of AAdvantage miles in their account that are available for redemption, making it easy to determine which award levels they are eligible for. Color-coded, easy-to-use tabs allow customers to select the type of AAdvantage award they wish to redeem.
Once a customer has selected an award level and determined a travel date, a schedule of available flights (for instance, flights where MileSAAver awards are available) will be displayed. The customer can then choose to instantaneously reserve flights and complete their reservation or put their reservation on hold. The new AAdvantage booking and information tool on AA.com can be used to reserve mileage award seats on any route flown by American, American Eagle, or AmericanConnection throughout their wide-ranging network of 250 destinations covering four continents.