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Search results for “personalisation”
Lessons hoteliers can learn from Airbnb
12/23/2015
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1:40:52 PM
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Airbnb's development model has helped the company grow stronger, but meanwhile it has also imposed huge pressure on hoteliers. Hoteliers should enhance communication with their customers, provide personalized service and improve customers' loyalty.
How Internet Plus will empower business travellers in China
12/17/2015
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11:44:23 AM
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The State Council ambitiously advocates the Internet Plus strategy to boost economic growth and the country’s travel sector welcomes revolutions driven by technology.
IHG on delivering localised and personalised guest experiences, enabled by technology
01/26/2014
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11:44:46 AM
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A new report published today by InterContinental Hotels Group, 'Creating Moments of Trust – the key to building successful brand relationships in the Kinship Economy', suggests that to win guest loyalty in the future, hotels need to deliver a global, local and personalised experience.
IBM Watson technology finds its way into travel agency desktops
01/19/2016
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1:45:23 PM
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WayBlazer, a travel search and discovery company that licenses IBM Watson cognitive computing technology has been integrated by Trisept Solutions into its technology for agencies; This marks the first step of IBM's entry into the travel industry.
Six investments in – Amadeus Ventures on home runs and being hands on
12/22/2015
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1:28:43 PM
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Amadeus Ventures, a fund for early stage travel startups, is about to add a seventh startup to its portfolio, probably in Asia.
Big data: from an investment decision to business as usual
01/08/2016
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12:28:35 PM
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The success of the Hotels.com online booking platform is based on the power of data being harnessed every step of the way.
Why the hotel guest experience is up for grabs
12/17/2015
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4:36:28 PM
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It appears that hotel chains and independents are finally grasping that the changes in the accommodation sector in recent years are having a direct impact on how they do business.
Facing Airbnb challenge, AccorHotels try a new recipe
10/27/2015
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4:43:45 PM
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F&B made up 25 percent of total group revenue of 12 billion euros ($13.6 billion) in 2014, but margins were far lower than the room booking segment.
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