Industry Urges Standards for Unbundled Air Services
In a rare show of unanimity, more than 200 travel agents, corporate travel departments, travel management companies and travel agency groups from 10 countries urged airlines to work cooperatively to develop industry standards to ensure that the airlines' unbundled products are easily accessible by all travelers.
The coalition of powerhouse organizations sent a letter on April 13 to major U.S. airlines offering to partner with them. They said they support innovative distribution strategies and stimulating airline revenue growth from ancillary products and services. This includes additional fees for checked baggage and pre-reserved seating.
“Consumers expect the travel agents they depend on to have complete and transparent access to booking information to do their jobs,” said Chris Russo, president and chair of the American Society of Travel Agents (ASTA). ASTA and the Business Travel Coalition (BTC) are leading the effort, along with the Interactive Travel Services Association (ITSA).
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