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How will online hotel booking change in the near future?

05/27/2013| 10:45:55 AM| 中文

The shift to supplier direct accelerated in 2012. Personalized service is the future.

NB: This is a guest article from Gary Leff, a frequent flier mileage expert who blogs at View from the Wing.

It’s finally happening. TripAdvisor is going to go big in hotel metasearch as a way to drive bookings.

The announcement made me wonder about the bigger picture: How is the industry evolving?

Read full story at: http://www.tnooz.com/2013/05/23/news/how-will-online-hotel-booking-change-in-the-near-future/

TAGS: hotel booking | OTA | customer experience
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