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Up-selling as an art form in hotels

03/05/2013| 10:02:14 AM| 中文

The author shares the inspiring success story of Townhouse Hotel in Maastricht. It has such a drive for delivering authentic hospitality and excellent guest service.

It’s utopia in my world of revenue management in hotels to work with a general manager and operations team with true passion for up-selling.

I am not talking about simply offering better room categories to guests. These hoteliers are taking it to the level of art in trying to increase guest spending by an extra euro here and there. Read on and be inspired by this unique hotel story.

Take the Townhouse Hotel in Maastricht – it has such a drive for delivering authentic hospitality and excellent guest service that I would like to share this inspiring success story with you.

Read full story at: http://www.tnooz.com/2013/02/28/how-to/up-selling-as-an-art-form-in-hotels/

TAGS: customer experience | hotel marketing
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