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Why the airline-online travel agency war will not evolve to hit hotels

01/07/2011| 10:05:19 AM|

Hotel companies did not create their CRSs for use by travel agencies and hence their reservation systems have not been built native to a distributor’s needs.And this might be the reason that the airline-online travel agency war will not evolve to hit hotels.

Back in 2003-2004, the hotel industry implemented “next generation seamless” (NGS) connectivity, primarily to solve a rate accuracy problem.

NGS means that every hotel availability request is sent directly to the supplier system for a response and the hotel systems do not have to update the GDS database with their rates and availability anymore.

At the time, I had lobbied, within Amadeus (where I was working), to solve this problem in a different way. My fear was that the GDS and Amadeus in particular, were losing an invaluable database with rates and avail for about 60K+ (now many more) hotels.

Read the full story at:http://www.tnooz.com/2011/01/03/news/why-the-airline-online-travel-agency-war-will-not-evolve-to-hit-hotels/

TAGS: hotel industry | GDS
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