Amadeus in-sources customer tech support, Sabre lands LAN
Using in-house staff, Amadeus opened customer service centers in San Jose, Costa Rica, and Buenos, Argentina, to support travel agencies in 39 countries in the Americas.
The global technology company is calling the two-location effort Amadeus Service Center-Americas. Although the in-house staff in Costa Rica and Argentina will provide tech support to Amadeus’ travel agency customers, other facilities in Miami, Fla., and Peachtree City, Ga., as well as in Kingston, Jamaica, will provide additional tech support.
Travel agencies in North America previously were handled by third-party vendor NCR from facilities in Miami and India.
Read the full story at http://www.tnooz.com/2010/01/05/news/amadeus-in-sources-customer-tech-support-sabre-lands-lan/