29 October, 2008: Brits are increasingly stressed and frustrated by the airport experience following widespread reports of collapses, delays, lost luggage and confusion.
According to a survey of 2,179 Brits earlier this month, commissioned by travelsupermarket.com, 54% rated themselves at a ‘mid stress’ level or above during their airport experience.
Holidaymakers blamed the stress on flight delays and cancellations (68%), lengthy queues (58%) and strict security procedures (36%).
Another 26% blamed not being able to get a seat in the departure lounge and 20% blame other travellers for marring their airport experience.
When it comes to frustrations with airlines, 38% sited delays and late arrivals, followed by additional costs tagged onto the price (33%), uncomfortable seating (32%), a lack of communication with delays (30%) and noisy children on flights (23%).
Nearly one in six (15%) also had a complaint about noisy adults on flights.
Stress is also caused by other aspects of going on holiday, according to the research, with 28% fretting about getting all documentation together and 23% worrying about arriving where they need to be on time.
Bob Atkinson, travel expert at travelsupermarket.com, said: “There is no denying that it has been a turbulent few months for both those within the travel industry and those looking to travel.
"Confusion and frustration is high amongst travellers, with the ongoing economic turbulence causing even more worry.
“Many consumers are tightening their belts and carefully considering purchases, making it imperative that airlines and airport staff take heed of consumer demands to ensure that they don’t lose out to their competitors.
"More recently some airlines have introduced a reduction in fuel surcharge costs, which is a step in the right direction, and we hope to see more follow suit.
