Scandanavian Airlines to save $3.6m by outsourcing voice services
Published: 15 Apr 2008: Scandinavian Airlines (SAS) has chosen SITA as the sole provider of the airline's international voice telecommunication services, choosing a fully-managed end-to-end voice solution.
The agreement will save SAS $3.6m and will provide services to 800 users in 40 locations across 23 countries, reducing SAS´s voice service contracts from over 100 to a single one with SITA. The airline serves over 31 million passengers per year.
Described as "technology- agnostic", the solution is designed to ensure that voice services are closely aligned to the requirements of SAS operational staff by stipulating functionality and performance level while leaving the responsibility for selecting and managing the technology to SITA.
Elisabeth Ragnå, Chief Financial Officer, SAS said: "As is the case at many airlines, years of evolution at SAS and changing operational requirements had left us with a complex range of systems, providers and contracts for our voice services. With SITA we reduce the complexity, have greater visibility of our costs and will benefit not only from significant cost savings but also greater flexibility to meet ever our ever-changing operational needs."
Rob Watkins, SITA´s Regional Vice President, Northern Europe said: "Our consultants were able to offer options that would deliver SAS improvements in total cost of ownership (TCO), functionality, and service levels. They were also able to identify tactical "quick wins" that could trigger immediate improvements and cost benefits."
"The result is that SAS have reduced not only costs but also the complexity of management of their voice services across all the countries in which they operate" he added, "reducing their voice contracts from more than one hundred to a single one with SITA."