Rate Tiger launches online ‘live chat’ customer support
Friday, 4 April 2008：Rate Tiger has launched ‘live chat’ for all prospective and existing customers on its newly redesigned website, http://www.ratetiger.com.
The system allows anyone logging on to the Rate Tiger website to interact with a real person at the company’s HQ. Customers and potential customers are able to ask questions about the system and get informed answers back from experts on all Rate Tiger’s products.
“Rate Tiger believes in assisting its customers every step of the way from initial installation right through to maximising yield,” said Sascha Hausmann, COO of Rate Tiger.
“By integrating ‘live chat’ onto our website, we can support our customers and offer potential customers the insight they need to use our products in the most efficient and effective way.”
The system will allow hoteliers to interact with a real person at the company’s HQ and receive immediate advice.
It will also allow customers and potential customers to ask questions about the system and get informed answers back from experts on all Rate Tiger’s products.
Hausmann said: “We’ve identified exactly what a potential customer needs to know when making an informed decision. This means hoteliers using our chat service to investigate our products can reach a right conclusion as to which of our software packages best suits their needs.”
The company has launched a number of new products in the past twelve months to enable a larger number of hotels to take advantage of their software suites.
“Businesses should think seriously about integrating interactive technologies into their websites,” says Gargi Kundu, Creative Design Manager. “Web 2.0 is not about being flash but visitor expectations. Hoteliers are people who are used to using the internet as a consumer and for business.”