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Search results for “customer loyalty”
Wyndham eyes exceptional conditions for growth in China
06/22/2021
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3:07:08 PM
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After Wyndham's decision to restructure its team in the APAC region last year, the group is building on its direct franchising in China and also plans to target consumers from lower-tier cities.
Travel industry can boost recovery by addressing trust gaps in price transparency, health, safety and more
07/07/2021
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3:16:23 PM
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The most trusted sources of travel-related information that travelers use when researching a trip are those perceived to have aligned interests: friends and family (67%) and review websites (50%).
Why direct selling is experiencing its sweetest moment
06/09/2021
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5:46:43 PM
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What is really important for any hotel is to maximise profitability and create a sustainable model without having to depend on an intermediary.
What differentiates a business traveler from a leisure traveler? Use of health data, brands and travel tech
06/21/2021
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6:29:33 PM
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It is up to the travel industry to understand their different needs and similarities to tailor the experience and install confidence back into travel.
Travel companies are often ignoring customers
06/16/2021
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4:33:56 PM
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Nearly half (46%) of customers take loyalty programs into consideration, but even more - 60% - say great customer service is critical.
From agri-products to selling hotel vouchers – yes that can happen in China!
06/14/2021
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11:41:39 AM
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Mobile-only marketplace Pinduoduo with over 824 million users has started selling travel products. Agile digital companies’ tendency to count on a growing scale can’t be ignored.
Huazhu Group targets lifestyle market opportunities
05/27/2021
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11:12:05 AM
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The Chinese hotel company believes its expansion in the lifestyle segment, both via organic and inorganic routes, plus excellent RevPAR growth in lower-tier cities is a positive sign for the group.
Booking Holdings expands loyalty program to Priceline, Kayak and Agoda
06/11/2021
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6:37:49 PM
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Prior to launching the Genius program in 2016, Booking Holdings took a dim view of loyalty programs.
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