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Search results for “complain”
OpenJaw CEO: 7 challenges airlines face in 2019
01/12/2019
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3:03:00 PM
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Airlines should learn from tech titans about the acquisition and use of data.
Booking.com rapped for ‘misleading’ customers over free cancellation
03/19/2018
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5:44:36 PM
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Though Booking.com advertizes that cancellation was free up until noon on the day of arrival, customers may be asked to pay 50% of the total booking fee if they decide to cancel.
What the airline knows about the guy in seat 14C
06/22/2018
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8:35:48 AM
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More passenger data can lead to better service, but carriers know that fliers want some limits on how much of their personal information to use.
Airbnb cleaning fees and other charges under fire from European Union
07/17/2018
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1:03:22 PM
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The EU wants Airbnb to change its pricing to show consumers the total price inclusive of mandatory charges and fee.
China to put into use platform for tourism supervision
06/04/2018
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9:37:15 AM
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China will put into use a platform to regulate and supervise the tourism industry from July 1, the Ministry of Culture and Tourism said Friday.
Ctrip hotel white paper sheds light on hospitality, consumer insights
01/12/2018
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11:12:12 AM
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Some 76% of the searches on Ctrip for hotels were related to star rating, most frequently about “five star/luxury hotel” or “four star/high-end hotel”, while only 11.61% of these searches were price-related.
WSJ says Google abusing its market power, working with hotels to squeeze OTAs
12/30/2017
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11:15:34 AM
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To appear in Google’s meta-search, businesses must pay a price per click that is often three times as much as for keyword searches.
Marriott announces 'rectification plan' to regain trust
01/19/2018
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9:21:29 AM
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Marriott International announced an "eight-point rectification plan" on Wednesday in an attempt to prevent such mistakes from happening again.
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