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Ctrip renews chatbot for online customer service
09/26/2016
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11:09:26 AM
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Ctrip launched its refreshed chatbot to improve user experience and increase the company’s overall operating efficiency.
Ctrip buys Trip.com for Skyscanner to enhance local recommendations
11/02/2017
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8:57:40 AM
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China’s largest online travel agency, Ctrip, has acquired Trip.com, the travel recommendation service founded and led by Travis Katz.
Finnair boosts ancillary sales with omni-channel and predictive analytics
09/27/2017
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7:04:48 PM
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After partnering Alipay on in-flight payment, working with TravelSky on GDS-based ancillary sales, Finnair plans to bring its chatbot to WeChat and leverage predictive analytics for ancillaries growth.
Consolidation in tours and activities as Musement acquires Triposo
10/10/2017
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5:25:26 PM
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Research shows the activities market was worth about $135 billion last year and predicts it will increase to $183 billion by 2020.
Skyscanner with Ctrip post-acquisition, future of online travel tech
09/11/2017
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3:53:16 PM
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Post-acquisition, Skyscanner is working to bolster its position against companies like Ctrip’s US rival Expedia, as well as address a market that’s changing by evolving technology and user savviness.
Ctrip opens up data and cross-platform synergies for destination marketing
10/25/2017
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7:52:48 AM
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Ctrip is not only growing its own technologies and data for destination marketing, but also exploring cross-platform strategies by partnering with internet giants including WeChat and Google.
Tencent and WeChat ready to make a big play for U.S. advertisers
09/22/2017
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6:51:50 PM
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“For the first time, we are making it possible for U.S. brands to directly reach this audience through sophisticated targeting, not only in China but also when they travel to the US,” says Tencent VP.
Google Travel is worth $100 Billion — even more than Priceline
09/19/2017
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8:49:12 AM
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Skift estimated Google’s travel business could be worth $100 billion, contributing about 15% to Google’s $650 billion market cap; Google travel revenue in 2016 was expected to be $11.2 billion.
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