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Thursday, 13 December 2007: Everyone enjoys feeling special and for a customer that sensation can be a major factor in loyalty to a business. Travel Agents know that the sporadic nature of travel makes it challenging to build strong customer relationships but an understanding of what makes them ‘tick’ is vital information.
Lai further added, “Generally, travel agents in North Asian countries are showing similar travel sentiments across the board during the current crisis. One difference though is that in markets like Hong Kong where the financial sector is significantly affected by the downturn some international TMCs have to resort to more drastic cost saving measures like no-pay leave and staff lay-offs.”