Search results for “American Customer Satisfaction Index”
Expedia Group prioritizes for travelers and partners
11/14/2019|10:25:12 AM|
Expedia Group is on a quest to provide stress-free, frictionless travel powered by AI and ML.
Unbundling watch: Will millennials force hotels to menu price their services?
08/07/2015|4:25:00 PM|
There’s a lot of buzz around “unbundling” – from cable packages to financial services – driven by the demands of the notoriously budget-conscious millennials.
Orbitz Worldwide, Inc. Reports First Quarter 2014 Results
05/06/2014|10:05:46 AM|
Chicago, May 5, 2014 - Orbitz Worldwide, Inc. (NYSE: OWW) today announced results for the first quarter ended March 31, 2014.
Newbies nip at online travel agencies' customer satisfaction scores
03/01/2013|10:37:39 AM|
Facing increasing competition from startups and search engines and mired in a relatively stagnant user experience, online travel agencies　got dinged in a recent major customer satisfaction report.
Expedia retains No. 1 title in customer satisfaction study; deals - not service - lifted 2009 scores
02/23/2010|9:25:11 AM|
The online sites didn't improve their scores by improving functionality or offering better customer service last year, the report says. Instead, the fact is that they offered better deals and more attractive packages .
Online travel satisfaction continues to decline
02/22/2008|9:57:00 AM|
February 20, 2008: According to a new study, e-commerce satisfaction in the online travel industry falls for a second straight year. The three major online travel sites all suffered drops in satisfaction, as they continue to have difficulty differentiating their services.
Customer satisfaction with online travel remains unchanged: survey
02/20/2009|3:34:00 PM|
Published: 18 Feb 2009：Customer satisfaction with the e-commerce sector has gone down for the first time in three years, dropping two percent to a score of 80 on a 100-point scale, according to the American Customer Satisfaction Index (ACSI).

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