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All you need to know about hotel guest loyalty

All you need to know about hotel guest loyalty

There’s a lot of talk in the travel industry these days that travelers aren’t loyal to hotel brands anymore; it’s all about price and perks. But is this really true? Does hotel guest loyalty exist without paying for it—and if so, how?

01/18/2019|3:43:55 PM|ReviewPro
Outbound Chinese investment to U.S. falls to 7-year low

Outbound Chinese investment to U.S. falls to 7-year low

Over the year, Chinese investors like Anbang Insurance, Dalian Wanda, Fosun International and HNA Group dropped at least $13 billion of U.S. assets with some headline-making deals.

01/17/2019|9:32:10 AM|HotelManagement
How digital tech changes guests' offline/on-property expectations

How digital tech changes guests' offline/on-property expectations

In fact, studies show that 67% of customers say their standards for good experiences are higher than ever, but 51% of customers say most companies fall short of their expectations for great experiences.

01/15/2019|4:05:17 PM|HospitalityNet
Google starts piloting voice products for airlines and hotels

Google starts piloting voice products for airlines and hotels

In a test with United for domestic flights, Google Assistant will soon be able to check U.S.-based travelers for their flights.

01/11/2019|9:44:14 AM|Skift
OYO unlocks homes in Dubai, while facing hotel lobby rails

OYO unlocks homes in Dubai, while facing hotel lobby rails

The Budget Hotel Association of Mumbai has reportedly said that it is planning a city-wide boycott of hospitality unicorn OYO, which has been facing severe criticism from hotel owner associations over its policies.

01/10/2019|4:35:23 PM|HospitalityNet
Paid, owned and earned media: what matters most for travel brands?

Paid, owned and earned media: what matters most for travel brands?

Creating great content is an integral first step, getting it in front of the right audience plays a pivotal role in ensuring your content strategy effectively promotes your brand as an industry leader.

01/09/2019|10:58:10 PM|Puzzle Partner
How hoteliers bring in additional revenue from groups

How hoteliers bring in additional revenue from groups

Effective revenue management includes knowing the needs and wants of groups, communicating with groups, embracing technologies and managing transient travelers.

01/09/2019|3:00:42 PM|HotelNewsNow
At hotels, space that’s like the office, ‘but cooler’

At hotels, space that’s like the office, ‘but cooler’

Hotels see the co-working spaces as a way to build loyalty with both hotel guests and the general public, said Adam Weissenberg, the head of travel, hospitality and leisure at Deloitte.

01/08/2019|4:45:14 PM|NYTimes
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