Hotels Use Online Reviews as Blueprint for Renovations
09/29/2014|4:23:47 PM|nytimes.com

The impetus for those upgrades? Complaints from travelers on review websites like TripAdvisor.

“They certainly are not shy,” said Jon Hunter, vice president for operations at Omni Hotels and Resorts.

“It was obvious we didn’t have enough fixtures in the bedrooms that had electrical outlets,” he added. “As we scoped out new constructions or renovation projects, we certainly kept that in mind.”

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