Top hotel guest rants and raves in 2012, based on survey of 1 million comments
11/07/2012|10:30:00 AM|

NB: This is a guest article by Margaret Ady, director of marketing at TrustYou.

Whether they love it or loathe it, your guests are talking about you, and it’s not behind your back.

Millions of people every year take to review and social media sites to compliment or complain about their travel experiences.

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