British Airways cabin crew iPad scheme extended to entire fleet
11/16/2011|9:35:36 AM|

British Airways will arm senior cabin crew with an iPad across its entire long and short haul fleet in a move to help with on-board customer service.

The move follows a successful trial over a few months in the summer where 100 of the airline’s top crew members were given the device so they can quickly identify where each customer is sitting, the Executive Club status of a passenger or any special meal requirements.

BA says the three-month trial will trigger the start of not only the wider roll-out across long and short haul routes but also other ways of using the device to improve customer service on-board.

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