Air France and OnAir launch world's first in-flight mobile phone service on board international flights
12/28/2007|10:05:00 AM|etravelblackboardasia

Thursday, 27 December 2007: Air France has become the first airline in the world to offer an in-flight mobile phone service on international flights. Using to the Mobile OnAir system, passengers travelling on board one of the Airbus A318 aircraft operating European routes can now:

· Send and receive sms and mms messages

· Send and receive emails via all phones with Internet access

During the second half of the trial, passengers will be able to make and receive phone calls, with the service being regulated to maintain passengers’ comfort and well-being.

Customers on board this Airbus A318, with seating for 123 passengers, can find out more about this service in an information leaflet in seat pockets. Information will also be included in the cabin crew announcement. Air France welcomes feedback on this service from its passengers, who can fill in a twenty-question survey.

At the end of the six-month trial, Air France will examine the feedback and comments made by customers to determine whether to launch this service on all its flights.

“We are seizing every opportunity to offer customers the latest technological innovations, while continuing to make their travel comfort and well-being our main priority”, stated Patrick Roux, Executive Vice President Marketing Air France.

Benoit Debains, CEO of OnAir, said “We are delighted that Air France is the first airline to use the Mobile OnAir onboard mobile telephony system on international flights. This marks an important phase in the implementation of a new generation of in-flight services and we are confident that this trial will define the future standards in terms of in-flight passenger communication”.

The Mobile OnAir onboard mobile telephony system, certified by EASA (European Aviation Safety Authority) does not interfere with the radio-navigation instruments on this Airbus A318 and may only be used at cruising altitude once the new illuminated sign “Switch off your phone” is turned off.  The system is activated at 3,000 metres (10,000 feet).