IndiGo opens first international call center in China
01/13/2020|2:56:40 PM|The Pioneer

To tap the booming Chinese market, IndiGo airlines has opened its first international call center comprising six employees at Guangzhou in China to cater to queries from passengers that speak in Cantonese, Mandarin and English.

The Guangzhou call center was started around the same time the low-cost carrier started its flight operations between India and China in September last year. Currently, IndiGo operates a daily flight on the Delhi-Chengdu route as well as on the Kolkata-Guangzhou route.

"We are short to be announcing a third service (flight) to China, which will commence within the first half of 2020. China is a market of great potential in our view, and we will continue to look for ways to expand our presence there," Willy Boulter, Chief Commercial Officer, IndiGo told PTI.

To address the "uniqueness and potential" of the Chinese market, and to mitigate the "language barrier" for Chinese passengers who cannot speak in Hindi or English, IndiGo started a 24X7 call center in Guangzhou in mid-September with six staff members, said Boulter.

All six staff members are non-Indian and are fluent in two local languages - Cantonese and Mandarin - noted Boulter.

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