Survey reveals ‘evolving preferences’ of travellers
03/19/2019|11:40:47 AM|BBT

Findings from a survey conducted by “Agile Travel Management” company reveal that the preferences among frequent business travellers from small, medium and large companies in the US are evolving.

Administered through Kickstand Communications, the survey gathered more than 1,500 people responsible for managing employee travel, including executive assistants, who opened up about several major pain points of business travel.

Half of those surveyed said the amount of time spent adjusting bookings and travel arrangements is an issue, as is time spent gathering receipts and completing expense reports (44 per cent).

More than 38 per cent reported that the difficulty of booking travel on behalf of someone else is also a major bugbear. says pain points evolve as companies grow, with SME respondents 38 per cent more likely to say a lack of visibility into traveller itineraries is a pain point, while those from larger organisations were frustrated by the process of getting expense approvals through the corporate structure (41 per cent).

Those polled from bigger companies were also 34 per cent more likely to struggle with balancing corporate interests and policies with personal employee preferences.

However, travel managers from smaller companies were 60 per cent more likely to have control over setting or influencing policy change. They were also 50 per cent more likely to have freedom or flexibility in bookings and policy, as well as 40 per cent more likely to have the ability to make individual decisions when booking.

Furthermore, SME respondents were 22 per cent more likely to say their company plans to increase investment in travel management software in the next one to two years.

On the contrary, large organisations were 22 per cent less likely to say travel management gets the same level of attention and investment as other lines of business such as sales or marketing.

Looking at the preferences of business travellers, 72 per cent said they want to be able to book their own travel, but only 62 per cent of companies allow this flexibility. Eighty-nine per cent want visibility into their travel options, but only 79 per cent of firms actually provide it.

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