It’s always a challenge to identify specific moments in a past year that had oversized impact on the industry. Every professional has an area of expertise, and it can sometimes be hard to step back and see the specific impact of a moment on wider industry trends.
The moments I have selected for both the past year and the year ahead are inherently personal while also marking a shift in the perception within the industry.
I see each of these moments as important exactly because they impart some structural change to the industry in both the way it sees itself and the operational solutions it must deliver to the customer.
