Galileo´s decision to introduce Ask Galileo service, a 24x7 online customer helpdesk, is proving to be a successful one, according to the company. (12/20/2006)
Sharing info on the service, which was officially launched in October in Asia, Iwan Spillebeen, operations director, Travelport Asia says, “After the launch of Ask Galileo, our site has generated over 28,000 hits in total with an average of 3,500 hits per week in November.”
Spillebeen added, “We have already recorded 15,300 hits in the month of November across four countries, namely India, Malaysia, Philippines and Singapore. Moreover, 1,300 users have registered since the launch of Ask Galileo in October. These results exceed our initial expectations, especially considering that Asia is a region where the desire to speak to someone for assistance is still the normal practice.”
From the web-based application, that serves as a knowledge bank providing online question and answer support for Galileo-connected agents, travel agents can get information around the clock with no waiting times or telephone costs and is accessible anywhere. The information is available on Galileo Format Guide, fares, electronic ticketing, and hotels and cars etc.
