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Hotels cancel their old cancellation policies

04/23/2013| 10:07:15 AM| 中文

With hotel cancellation policies getting more strict, consumers should read the restrictive cancellation policy before making the reservation, and then book somewhere else.

When heavy rain grounded Amy Li's recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would allow her to cancel her prepaid room. But it didn't.

Instead, she received an apologetic email from the Excellence Playa Mujeres, saying that while the hotel was "truly very sorry" about her canceled flight, it would be keeping her money. "They were unwilling to refund a penny," says Li, who works for the city of San Francisco. "Not even in hotel credits."

She and her husband lost $1,656, the entire cost of the hotel.

Read full story at: http://www.chicagotribune.com/travel/sns-201304160000--tms--traveltrctntt-b20130416-20130416,0,3482093.story

TAGS: hotel booking
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