In the first article in this series, we looked at technologies that were important in the past year, and how they might play a big role in the year ahead.
In this article, we’ll be looking specifically at what happened with reviews and customer-created content.
The rise of the review economy
Read full story at: http://www.tnooz.com/2012/01/12/how-to/the-social-web-for-hotels-in-2012-review-and-reputation-management-part-2-of-3/