When your employees are trained that the customer is always right, they will handle unexpected situations with the best customer service.
A few months ago we were reminded of what great customer service can do for a business. My wife and I had arranged to get away for a weekend to Charlotte, North Carolina to see one of Cirque du Soleil’s latest shows. Having purchased the tickets months in advance we could not have known then that both the Duke and University of North Carolina’s basketball teams would be in town for the opening of the NCAA men’s basketball tournament.
As the masses of fans descended upon this little big town hotel rooms became scarce. Given our limited choices of hotels we decided to splurge and stay at The Ritz-Carlton, Charlotte. In doing so, we received a first-hand reminder of what a great customer service organization looks like and what great customer service can do for your business.
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