When it comes to mobile, what passengers say they want is perhaps not reflected in how they actually end up using services, European airline KLM has admitted.
The carrier, which now has apps for multiple devices, iPad and mobile-configured websites, says when it asked passengers what they would want from mobile services the main items that were demanded in the feedback were:
Flight status updates...
Read full story at: http://www.tnooz.com/2011/11/01/mobile/klm-warns-over-customer-demands-and-usage-with-mobile/