The star classification system for hotels in Germany is to be radically overhauled and will now include a mixture of expert opinion and consumer reviews.
A deal struck between the Organisation of German Hotels and Restaurants (DEHOGA) and social media monitoring platform TrustYou [TLabs Showcase - TrustYou] follows a similar move by the sister industry body in Switzerland, Hotellerie Suisse.
The TrustYou system analyses hundreds of review sites, hotel online rating systems and social networks to find the overall consumer rating for a property.
Read the full story at: http://www.tnooz.com/2011/05/31/news/germany-overhauls-hotel-star-rating-system-combines-pro-and-user-reviews/
