Like US Airways and in contrast to American Airlines, the merged United Continental appears to be taking a conciliatory approach in its dealings with global distribution system partners.
Jeffery Smisek, president and CEO of United Continental Holdings, said the airline wants to continue to work with its distribution partners, including travel agencies and GDSs, but the airline also has to ensure that its customers are not hampered by legacy technology.
“We need folks to keep up with us,” said Smisek, referring to distributors and speaking during the airline’s fourth quarter 2010 earnings call on Jan. 26.
Jim Compton, the airline’s chief revenue officer, pointed to the Continental.com FareLock program, introduced in December, as an example of a product that the “legacy platforms” can’t handle.
Read the full story at:http://www.tnooz.com/2011/01/28/news/united-continental-working-with-gdss-but-they-need-to-keep-up/
