Instead of asking for volunteers at the gate to leave overbooked flights, Delta Air Lines now is enabling travelers to bid on the opportunity much earlier in the process.
When Delta realizes that a domestic flight may be overbooked, it prompts passengers who check-in online or at airport kiosks if they would be willing to take a different flight and how much is the minimum they would accept in travel vouchers to accept the option.
Delta outlined the new procedure on its blog.
The passengers’ bids are not binding, and they can change their minds at the gate when they speak with Delta gate agents.
Read the full story at:http://www.tnooz.com/2011/01/19/news/overbooked-on-delta-air-lines-passengers-can-bid-for-travel-vouchers/
