Frost & Sullivan, the Growth Partnership Company, announces the results of an end user study, 2010 U.S. Consumer Choice of Commercial Airlines. The survey evaluates airline preferences among 1,000 U.S. air-traveling consumers who have traveled at least once within the past six months. The survey measures consumers’ awareness of commercial airline carriers (network, non-network, and regional) and the important drivers of the ticket purchase process, customer service, check-in process, in-flight experience, and frequent-flyer programs.
While network carriers garner better brand awareness and market share of air travelers, overall non-network and regional carriers are rated higher for their check-in processes, customer service contact, and in-flight experiences.
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