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Is online travel failing customers?

09/29/2009| 10:13:18 AM| 中文

In August the New York Times ran a report entitled under a headline “the worst part of a trip may be booking it on the web.”

This followed a Forrester Report which highlighted increasing consumer frustration and in which the analyst commented: “travel companies expect the consumer to behave like a travel agent.”

See the full story at www.travelmole.com/stories/1138641.php
TAGS: online travel
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