Published: 05 Aug 2009: A new report, released by Forrester Research, found that far from embracing the do-it-yourself era, many consumers were fed up with the complicated process of planning and booking travel.
According to Forrester, travellers are fed up. There are 15 percent fewer travellers who enjoy using the web in 2009 than there were in 2007. Just one in three US online travellers feels that travel websites do a good job presenting travel choices, down from 39 percent in 2008. Travellers feel that they, and their business, are taken for granted.