Published: 06 Nov 2008: Delta Air Lines has decided to introduce a $15 fee to check a first bag for customers flying in the US.
It was shared as Delta announced the alignment of policies and fees for customers traveling on Delta- and Northwest-operated flights.
Effective immediately, for travel on or after December 5, customers will be charged $15 for the first checked bag and $25 for the second checked bag when traveling domestically, consistent with Northwest´s existing policies.
"The increase in bags being carried on board Delta aircraft this year tells us that customers are not differentiating Delta as the only major airline not charging for a first checked bag," said Steve Gorman, Delta´s executive vice president and chief operating officer.
"As we align customer policies and fees to simplify the travel experience for our customers throughout the merger, Delta is adopting proven practices from both Delta and Northwest that have been broadly accepted in the marketplace."
Customers who purchased Delta tickets on or before Nov. 5, 2008, and who are traveling on or after Dec. 5, 2008, will be charged $50 for a second bag, but will be permitted to check their first bag without charge pursuant to Delta´s previous policy.
Delta also shared that it will continue operation of the airlines´ separate websites, www.delta.com and www.nwa.com, as well as the two airlines´ reservations systems and loyalty programmes.
The companies will be integrated through a thoughtful process with customer benefits continuing to roll out over the next 12-24 months.
