Continental Airlines has implemented a new functionality at continental.com that allows customers to change flights online. (9/3/2007)
Customers whose flights may be impacted by disruptions, such as severe weather, now have the option of going to continental.com to change their flights in addition to contacting a Continental reservations agent or their travel agent.
The new system allows Continental to make real-time updates to re-accommodation policies and recognises when it is appropriate to waive change fees or additional fare collections.
“Customers want to be in control of their travel experience,” said Martin Hand, VP - reservations and sales resources. “This is another step toward empowering our customers with the latest technology to make changes effortlessly when the need arises.”