Qantas recently introduced a new online payment feature that allowed customers to book a flight and defer payment until closer to their departure date. (8/13/2007)
According to the airline, the introduction of Book Now Pay Later on the Qantas website, qantas.com, is designed to offer customers greater flexibility.
Qantas Group General Manager Sales and Distribution, Rob Gurney, said: “When a customer books an international airfare a Fully Flexible or Business Class Australian domestic fare on qantas.com, they now have two payment options.” He added, “Customers can continue to pay immediately, or use the new facility to confirm their seat and then pay for it at a later date. Customers can now plan their travel on qantas.com in advance by booking their flight to ensure they don’t miss out on the flight they want, and then having the option of paying for it later when their travel plans are further finalised.”
“People choosing this new option will be advised the date for when full payment is required and also receive follow-up emails with details of how to make the payment online.”
The availability of Book Now Pay Later and the length of time customers have to pay will depend on fare type and time until departure, with customers shown the date when full payment is due before deciding to proceed.
In order to secure a booking, customers will be charged a holding guarantee of A$25 per passenger, Gurney said. This amount is then refunded when a customer pays the full amount for their tickets online. Customers can choose to pay by credit card or BPAY before the final payment date. The airline clarified that the new offering excludes Red e-Deal fares to New Zealand.