In view of the ongoing health crisis in Greater China, where the novel coronavirus (COVID-19) originated in the Hubei province at the end of 2019, many major hotel operators have put provisions in place for guests who had already booked travel into or out of the affected region but are now deterred by fears of contracting the infection.
Citing the health and safety of both their guests and employees as their top priority, major hospitality brands have offered to waive cancellation or booking modification fees as the epidemic continues to evolve unpredictably.
Accor Hotels' cancellation fee waiver for booking modifications and cancellations remains in effect through March 31, 2020, for guests traveling to or from Mainland China, Hong Kong SAR, Macau SAR, or Taiwan, China.
Four Seasons Hotels and Resorts is waiving cancellation fees through March 31, 2020, for guests traveling to any Four Seasons hotel and resort in the Asia Pacific region, as well as guests traveling from Greater China to any Four Seasons hotel or resort globally.
Hyatt is waiving cancellation fees through February 29, 2020, for Greater China guests with reservations at Hyatt hotels globally and all guests with reservations at Hyatt hotels in Greater China.
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