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Travel booking sites offer free cancellations amid virus outbreak

01/23/2020| 3:41:24 PM|

At least nine Chinese airlines have issued policies allowing travelers that had been quarantined or diagnosed with the virus to reschedule or cancel their flights for free.

Chinese travel booking platforms from Trip.com to Alibaba Group’s Fliggy said they would offer free cancellations on bookings made for Wuhan amid mounting fears over a viral outbreak in the central Chinese city.

The companies, which also include Meituan Dianping and Qunar.com, said in separate but similar statements that the policy would be extended to users who had been quarantined or diagnosed with the new coronavirus.

As of Thursday, more than 600 people had been diagnosed globally, with all but a handful in China, and most of them in Wuhan, a city of 11 million people. This has sent jitters among travellers as hundreds of millions of Chinese prepare to travel for the Lunar New Year holiday this week.

Shares in hotel operators, leisure and entertainment companies, airlines and restaurant operators have plunged in recent days on concerns that these jitters will spread more widely. 

At least nine Chinese airlines have issued policies allowing travelers that had been quarantined or diagnosed with the virus to reschedule or cancel their flights for free, Beijing Daily reported.

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TAGS: wuhan | virus | Trip.com | Meituan
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