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Chinese OTAs restructure apps to comply with new e-commerce law

01/09/2019| 9:22:55 AM|

The new law’s effects are now being felt by online customers booking train tickets ahead of the Chinese New Year travel rush.

Popular online travel apps including Ctrip and Tuniu have restructured their formats to make purchases more transparent, as the companies work to comply with China’s new E-commerce Law, reports Chinese News Service.

The law, enacted January 1, is an attempt to “maintain market order” and includes a slew of new protections for consumers. The new law’s effects are now being felt by online customers booking train tickets ahead of the world’s largest annual human migration, the Chinese New Year travel rush.

The process of buying train tickets had formerly included certain add-on features by default, requiring thrifty buyers to de-select unwanted additions before booking.

Now, Ctrip offers three “channels” through which customers can choose their preferred package in advance, with pricing to suit. While the first option is a basic ticket through China Railway’s official platform 12306, the other two offer additional services for RMB 40 (USD 6) and up.

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TAGS: Ctrip.Tuniu | 12306 | e-commerce law
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