Business travel essential but frustrating, survey finds
Two-thirds of respondents said they feel like they are on their own to handle things such as delays, cancellations and overbooked hotels while traveling for work. Only 8% said their travel agent proactively reaches out to them when plans change.
A gap in the user experience between consumer and corporate travel platforms leaves many business travelers frustrated – and booking outside of approved tools.
Nevertheless, a majority (90%) of business travelers believe travel is essential to driving growth for their companies, and 91% prefer to close a deal in person, even if it requires air travel.
Those are some of the results of a survey of 2,900 business travelers in the United States conducted by TripActions in June 2018 and detailed in its 2018 State of Business Travel Report.
Respondents said they were frustrated by the limited inventory options in corporate travel management solutions, which causes them to spend too much time in the booking process. Eighty-three percent of those surveyed said it take them more than an hour to book a trip.
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