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Airbnb cleaning fees and other charges under fire from European Union

07/17/2018| 1:03:22 PM| 中文

The EU wants Airbnb to change its pricing to show consumers the total price inclusive of mandatory charges and fee.

The European Union said Monday that Airbnb has until the end of August to address consumer complaints that the US company's pricing and booking system can be misleading.

The US vacation rental company said it was willing to work with the EU Commission to address any issues it might have.

EU Consumer Commissioner Vera Jourova said that many consumers could be stumped now by the complicated pricing structure, which can add extra costs at the end of a holiday - for example on cleaning charges. And the booking system can leave a tourist stranded if the rental is cancelled when all other arrangements have been already made.

"Guests are made aware of all fees, including service charges and taxes, prior to confirming their decision to book a listing," it said. "We will work together with the authorities to clarify the points raised."

Jourova wants Airbnb to come up with "detailed solutions" to bring their practices in line with EU legislation and will discuss them with the company if they are unsatisfactory. 

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TAGS: European Union | Airbnb
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