Digital habits drive tech innovation at Copenhagen Airport
Research shows Copenhagen Airport is recognized as Europe’s most efficient airport and its CEO credits the Danish digital culture for setting a high bar. It has introduced a new system to help the operations.
The digital habits of Danes account for Copenhagen Airport’s drive to introduce new technologies to improve the journey and to make airport operations more efficient.
In a recent announcement about its recognition as Europe’s most efficient airport by analysts at the Air Transport Research Society (ATRS), Copenhagen Airport CEO Thomas Woldbye credited the Danish digital culture for setting a high bar.
Danes now primarily bank online or on their mobile devices. They rarely use cash and pay with NFC cards or use Mobile Pay even for small purchases. Mobile Pay is available as a payment option on many consumer retail websites.
Most consumer goods, over-the-counter pharmacy items, and groceries can be ordered online or via mobile app for swift home delivery. Danes stream films and music at home as they hygge.
Those daily digital habits carry-over to Danes’ expectations of travel bookings and the travel experience.
Copenhagen Airport uses sensors to accurately measure queue times and publishes these at security at various locations throughout the terminal allowing passengers to decide whether they have time for a coffee or whether they should rush to get to gates.
The airport has also invested in digital systems to improve its communications and logistics as passenger traffic grows.
Last year, CPH introduced a new Airport Collaborative Decision Making (A-CDM) system to help coordinate the “jigsaw puzzle” of its day-to-day operations.
The airport is committed to investing around 20 billion DKK (US$3 billion) creating capacity for 40 million passengers and an additional 55,000 take-offs and landings per year.
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