Home > > Sabre Labs specifies emerging travel techs in 2017

Sabre Labs specifies emerging travel techs in 2017

12/12/2016| 5:59:23 PM| 中文

Sabre identified three major tech trends that will have the greatest impact on travel in 2017: connected intelligence, conversational interfaces, digital reality.

Megatrend #1 connected intelligence

Automation will become increasingly important as travel agents employ next generation technology to take care of a great share of itinerary building and filtering to save time.

New, preferred channels of communication will drive higher customer engagement, which means greater integration between bots and humans. 

Robots will offer more conveniences for travelers, including hotel deliveries, drones for hands-free trip documentation, and autonomous luggage to follow its owner around airports, city streets and hotels. 

Proximity beacons will let airlines track and analyze where staff and physical resources are, and improve resource allocation. 

Megatrend #2 conversational interfaces

To fund or not to fund … in 2017 companies will have to decide whether a mobile app or a messagebased interface makes strategic sense. However, conversational shopping interfaces for travel will still be considered experimental next year.

Companies can cut down on social complaints by offering service and support through a preexisting message service.

Auditory dashboards, like Amazon Echo, will offer agents a handsfree way to quickly access traveler information.

Megatrend #3 digital reality

Agencies will be able to target advertising on platforms where VR content is being consumed to inspire and upsell to their customers. 

Airlines will continue to move from VR as a travel inspiration to VR as a way to position and sell premium products. 

Hotels will continue to use VR to showcase public spaces, amenities, private and more luxurious rooms to better sell and upsell the experience.
Read original report

TAGS: Sabre | VR | AI | travel tech
©2022 广州力矩资讯科技有限公司 粤ICP备06070077号
Tell us more about yourself!